Complete the fields of the form in our web.
The request is received and redirected to the corresponding address.
The Management confirms the Quality Director by minutes and informs the time that will be taken.
The Director of Quality calls within 7 days of receiving information from the Impartiality Committee to decide on the decision that resolves the complaint.
The Director of Quality informs the result of the decision of the evaluation of the left to the Director of Certification / Inspection so that it proceeds according to the decision.
The Quality Director sends an email to the issuer of the Appeal within 15 days of the start of the process, which is considered as the formal notification of the result and ends the process.